Experience the potential match: Grasshopper vs RingCentral. When you look for the right business phone, you will have a ton of options to choose from.
Various companies offer unique and uniform features across the business phone landscape.
Two of the most popular business phones are Grasshopper and RingCentral. Both of these business phones are very popular with businesses and come with unique features at their price points.
Both these two business phones are effective for small to medium businesses as well as enterprise business levels.
However, if you worry about which will suit your business the most? So, if you are having trouble deciding between these two business phones, then you are on the right path.
Here, I will reveal each of these two business phone’s different features, pricing strategies, and integration capabilities to make you make an informed decision for your business.
Continue reading this article!
Table of Contents
Grasshopper vs RingCentral:
1. Features: Which Business Phone Offers the Most Value?
Here are some of the most significant features that you can expect from both of these two phones. including:
- Business phone numbers and extensions
- Mobile apps (Both for Android and iOS)
- Vanity numbers
- Toll-free numbers and toll-free minutes
- Business SMS
- Desktop apps (both for Windows and MAC)
- Private branch exchange
- Call forwarding
- Wifi calling and voice mail
- Unlimited calls to the USA and Canada
Distinguishable Feature:
- Grasshopper: Grasshopper primarily focuses on offering essential phone system features including call forwarding, voicemail, and business texting. Grasshopper does not offer team messaging or video conferencing.
- RingCentral: This business phone offers an extensive range of features that enable collaboration and communication. RingCentral is an effective business phone that works well with hybrid and remote work environments. It offers some essential phone system features including team messaging and video conferencing.
Winner: RingCentral
2. Additional Desktop Supports Puts RingCentral Ahead:
- Grasshopper: There is an interface similar to the RingCentral app, business professionals can use the Grasshopper desktop app to handle calls and access other services.
- RingCentral: Business professionals can make and receive business calls through RingCentral apps for desktop and mobile devices. Moreover, they can make calls from web browsers and supported desk phones.
Winner: RingCentral
3: Call tracking: Better call management options are available with RingCentral:
- Grasshopper: Grasshopper’s call monitoring features can be compared with those that come with the RingCentral essential plan. Supervisors can not listen to live calls, join calls, or take them over. However, agents have the right to forward calls to supervisors if they need any help. Supervisors can assess the team’s productivity by analyzing the average call duration and call type. Voicemail messages are transcribed and sent to subscribers through emails.
- RingCentral: Live call monitoring is not available to RingCentral essential plan holders. rather, they can assess the agent’s performance through voicemail transcription. Also, they can assess the voicemail previews that have been sent to your email. RingCentral Standard plan comes with call monitoring with reports on call analytics. Premium plan subscribers can also monitor live calls. They can listen to live calls and speak to agents without the other party hearing. Also, they can join a call, make it a three-way call, and take over calls.
Winner: RingCentral
4. Call Recording: The call recording facility comes with upgraded RingCentral Plans:
- Grasshopper: The starter plans do not include the call recording option. RingCentral scores over the Grasshopper plans for advanced plans. The call recording option is excluded from Grasshopper plans.
- RingCentral: RingCentral Premium plans include an automatic call recording facility. However, the Standard call subscribers can manually enable this feature and it is not included in the Essential Plans.
Winner: RingCentral
5. Grasshopper Vs RingCentral: Price Comparison:
- Grasshopper: True Solo: $14 per month for one user, Solo plus: $28 per month for unlimited users, Partner: $46 per month for unlimited users, Small Business: $80 per month for unlimited users, and Add-ons available
- RingCentral: Core: $20 per month per user, Advanced: $25 per month per user, Uktra: $35 per month per user, and Eight potential add-ons free
6. Integrations: What Can You Stack with These Two Business Phone Systems?
Grasshopper only has a basic Skype integration, at the same time RingCentral integrates with a dozen more apps, including Salesforce, Oracle, HubSpot, Zendesk, Microsoft Dynamic, Zoho CRM, Playvox, and more.
So, you can see that if you are a businessman and go forward with Grasshopper then you will have exactly no integration with a CRM or sales platforms.
At the same time, if you head around RingCentral, you may have several integrations you are looking for. However, the integrations of RingCentral come at an expensive price.
Winner: RingCentral
Conclusion:
If you are looking for a unified communication system for your business and comparing these two options, RingCentral should be the clear choice.
RingCentral provides all the necessary communication systems needed for the smooth running of a business.
RingCentral offers uninterrupted voice calls, text messaging, file sharing, video conferencing, and more.
On the other hand, Grasshopper is a simple phone system, which is designed for ease of use by microbusinesses and solo entrepreneurs.
